Privacy Policy

Klarion, Inc. (“Klarion,” “we,” “us,” or “our”) provides an AI-powered platform that analyzes customer support conversations and feedback. We take privacy seriously, and this Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website (klarion.ai), interact with us, or use our services.

If you have questions, please contact us. 

​

1. Information We Collect

​

A. Information You Provide to Us

​

We may collect personal information when you:

• Request a demo or contact us

• Subscribe to emails or updates

• Apply for a job or internship

• Communicate with our team

• Use our platform as a customer user

 

This may include:

• Name

• Company name and role

• Email address

• Phone number

• Other information you choose to share with us

​

B. Information We Process on Behalf of Customers

​

Our customers may send us customer support tickets, chat transcripts, survey responses, or other customer feedback and conversions for analysis. 
 

These datasets may contain personal information such as:

• Names

• Email addresses

• Account identifiers

• Conversation text

• Other information included by the customer or their users

​

We process this data solely on behalf of our customers and only for the purpose of providing our services, in accordance with our contracts and Data Processing Agreement (DPA).

​

C. Information We Collect Automatically

 

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Cookies or similar tracking technologies

 

We use this for security, analytics, and site functionality.

​

2. How We Use Personal Information

 

We use information to:

• Provide, operate, and improve our services

• Analyze customer feedback for patterns, issues, and insights

• Respond to inquiries and provide customer support

• Send administrative messages or updates

• Conduct product development and research

• Maintain security and prevent fraud

• Comply with legal obligations

 

We do not sell personal information.
We do not use customer-provided data for advertising or model training unless explicitly allowed in a written agreement.

​

3. How We Share Information

 

We may share information with:

 

A. Service Providers / Sub-Processors

Trusted vendors who support our operations, such as:

• Cloud hosting

• AI infrastructure providers

• Analytics tools

• Email and communication tools

As a part of our vetting process for new service providers, we examine the services we are using to understand how these providers will treat our data. We work hard to ensure alignment between our Privacy Policies and the services we use. 

 

B. Customers

We only return insights, analysis, and results to the customer that provided the data.

 

C. Legal and Compliance

We may disclose information if required to:

• Comply with applicable laws

• Respond to lawful requests

• Protect our rights, users, or security

 

D. Business Transfers

If Klarion is involved in a merger, acquisition, or financing, information may be shared as part of that transaction.

​

4. Cookies and Tracking Technologies

 

We use cookies and similar technologies to:

• Remember your preferences

• Improve website performance

• Analyze traffic

• Enhance security

 

You can control cookies through your browser settings.

 

5. Data Retention

​

We retain information for as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Support security and auditing

Customer-provided data is retained according to the terms of our customer agreements and DPA.

​

6. Data Security

 

We use administrative, technical, and physical safeguards to protect information, including:

• Encrypted storage and transmission

• Access controls

• Audit logging

• Network protections

 

No system is 100% secure, but we work continuously to maintain strong security practices.

​

7. Your Rights (GDPR, CCPA, and Similar Laws)

​

Depending on your location, you may have rights to requesting, modifying, or deleting your personal data. To exercise these rights, email us at privacy@klarion.ai. We may need to verify your identity before responding.

​

8. Children’s Privacy

 

Our services and website are not directed to children under the age of 16.
We do not knowingly collect personal information from children.

​

9. Links to Other Sites

 

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

​​

10. Changes to This Policy

 

We may update this Privacy Policy from time to time.
If we make material changes, we will update the “Last Updated Date” and notify you where appropriate.

​

​

​