Retention and reputation decline when customer frustrations add up.
Revealing the ‘why’ behind customer loss and frustrations is hard.
Too Much To Digest
Manually sifting through endless support tickets and surveys to find problem patterns is unrealistic.
Poor Feedback Clarity
Decisions on what to fix based on gut feelings and an incomplete picture of customer issues.
Slow Response
Recurring customer problems go unresolved for too long —or worse, unnoticed.
Meet Klarion
An AI-powered system that turns customer feedback into an action plan.
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Find the real problems. Not just topics or key words — actual customer pain points.
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Understand their impact. Prioritized by severity and frequency.
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Get them resolved. Assigned to the right teams, with collaboration and accountability built in.
Drive An Enduring Lift in Retention, Reputation & Revenue.
➤ Higher Revenue Retention
When key problems are actually solved, customers stay. B2B companies see higher renewals and expansions, while B2C companies see more repeat purchases.
➤ Stronger Reputation
A great customer experience not only earns trust it fuels word-of-mouth growth.
➤ Elevated customer journeys
Identify and resolve recurring issues at every stage of the customer journey — from sales to support and everything in between. Give cross-functional teams the clarity they need to align and take action.
Klarion
1640 Boro Place, 4th Floor
Tysons, VA 22102
Washington DC Area