Author: Rijin Raj
AI Bots Answering Support Tickets Is Hiding Your Product Friction
McKinsey recently found something counterintuitive about AI-driven customer care: a bank’s AI agent can hit a 90 percent containment rate...
Klarion partners with Zendesk to turn Support Conversations into Customer Intelligence
We’re proud to announce that Klarion is now an officially approved Zendesk technology partner for AI, with our app listed...
How RETR Turned a Support Queue Into a Product Roadmap
In most SaaS companies, the support team sees things that the rest of the organization doesn’t. They hear from customers...