Klarion, Inc. (“Klarion,” “we,” “us,” or “our”) provides an AI-powered platform that analyzes customer support conversations and feedback. We take privacy seriously, and this Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website (klarion.ai), interact with us, or use our services.
If you have questions, please contact us.
We may collect personal information when you:
This may include:
Our customers may send us customer support tickets, chat transcripts, survey responses, or other customer feedback and conversions for analysis.
These datasets may contain personal information such as:
We process this data solely on behalf of our customers and only for the purpose of providing our services, in accordance with our contracts and Data Processing Agreement (DPA).
When you visit our website, we may automatically collect:
We use this for security, analytics, and site functionality.
We use information to:
We do not sell personal information.
We do not use customer-provided data for advertising or model training unless explicitly allowed in a written agreement.
We may share information with:
Trusted vendors who support our operations, such as:
As a part of our vetting process for new service providers, we examine the services we are using to understand how these providers will treat our data. We work hard to ensure alignment between our Privacy Policies and the services we use.
We only return insights, analysis, and results to the customer that provided the data.
We may disclose information if required to:
If Klarion is involved in a merger, acquisition, or financing, information may be shared as part of that transaction.
We use cookies and similar technologies to:
You can control cookies through your browser settings.
We retain information for as long as necessary to:
Customer-provided data is retained according to the terms of our customer agreements and DPA.
We use administrative, technical, and physical safeguards to protect information, including:
No system is 100% secure, but we work continuously to maintain strong security practices.
Depending on your location, you may have rights to requesting, modifying, or deleting your personal data. To exercise these rights, email us at privacy@klarion.ai. We may need to verify your identity before responding.
Our services and website are not directed to children under the age of 16.
We do not knowingly collect personal information from children.
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
We may update this Privacy Policy from time to time.
If we make material changes, we will update the “Last Updated Date” and notify you where appropriate.
