Find the Root Causes Behind Ticket Volume
Move beyond broad categories like "billing," "onboarding," or "technical issue." See the specific problems driving repeat contacts and support effort.
Certified
Klarion gives Support and Product teams a focused way to uncover recurring issues in the support data they already trust.
Certified
Zendesk, HubSpot, Intercom, Salesforce, Freshdesk, Gorgias
Enterpret analyzes support, surveys, sales calls, reviews, and social in one platform. That breadth is valuable if you need all of it, but it makes support-specific analysis one feature among many, not the focus.
Klarion starts from a different premise. Support is where customer pain shows up first, from verified customers, with enough detail to trace back to a root cause. It is also where the data set is most representative. That is where Klarion focuses.
Move beyond broad categories like "billing," "onboarding," or "technical issue." See the specific problems driving repeat contacts and support effort.
Know which recurring issues create the most frustration, revenue risk, and support burden, not just which ones come up most often.
Issue-level synthesis across every ticket gives you the what and why behind each issue, so teams can act with confidence.
Get the evidence you need to target AI automation and product fixes where they will matter most.
Support-first issue intelligence
Customer intelligence across many channels
Free self-serve account on your own data
Sales-led evaluation
Up to 200 tickets monthly on Basic
Recommends at least 1,000 combined feedback records monthly
Self-serve, minutes to connect
Implementation Project
Free Basic plan available
Not publicly listed
Comparison reflects publicly available product information as of July 14, 2026. Product capabilities and offers may change.
No Credit Card, No Sales Call, No Implementation Project
Connect Your Support Platform: Zendesk or HubSpot. Setup takes minutes.
Klarion Analyzes Your Closed Tickets: Recurring issues, root causes, and support burden get surfaced automatically.
Share Real Findings Internally: Show leadership what customers are struggling with and where action could reduce support load or improve the product.
Kailey Maldonado
Support Leader @RETR
Klarion helps us see the big picture — how many people are having billing issues — and then get more granular: these are the specific things they need access to. Are they trying to confirm payment details? Get invoices? Update their card?
Read the Full Case Study
Customer support analytics is the systematic process of analyzing support tickets, chats, and service interactions to identify recurring issues, trends, and operational risks. Klarion goes beyond basic metrics, using AI-powered support ticket analytics to reveal the true causes of support costs and customer frustration. This allows support teams to prioritize improvements that reduce the overall support burden while measurable improving service quality and customer satisfaction.
Built-in reporting in platforms like Zendesk or HubSpot is effective for operational ticket counts, but it lacks deeper insights into the root causes of rising support costs and customer pain. It usually stops at the ticket level and misses complex multi-issue conversations. It usually focuses on ticket volume while lacking the ability to quantify actual support effort, customer impact and revenue risk. Klarion adds an advanced layer of customer support analytics by analyzing full transcripts to extract every issue and surface deeper recurring patterns. Klarion’s AI quantifies the support burden, customer frustration and revenue risk. Klarion connects support data with CRM data to help teams monitor account-level support health.
Start free on your own data. No sales call required.
