Analytics Show The Drop-Off. Support Data Explains The Struggle.

Analytics Show The Drop-Off. Support Data Explains The Struggle.

Telemetry shows where customers stop. Support is where customers report what confused them, broke, or failed to meet expectations.

See What Product Needs to Know Without Reading Every Ticket

Recurring problems, complaints, and improvements

Recurring problems, complaints, and improvements

You Get: You Get:

A clear view of what customers are telling you.
Recurring problems, complaints, and improvements

See granular recurring friction and gaps mapped to product areas.

Clear priorities based on impact

Clear priorities based on impact

You Get: You Get:

Confidence in what to fix first.
Clear priorities based on impact

Prioritize by customer pain, revenue exposure, support cost and clear trends.

Issue synthesis across tickets

Issue synthesis across tickets

You Get: You Get:

The “what” and “why,” without reading every ticket.
Issue synthesis across tickets

Klarion summarizes what’s happening and why, pulling the common thread across many conversations.

Start With a Free Analysis of Your Support Tickets

Start for Free

No Credit Card. Personalized onboarding.

  1. Step 1.

    Link Zendesk or HubSpot through a read-only connection.

  2. Step 2.

    Klarion Analyzes 1,000 recent tickets. Hotspots, recurring issues, root causes and support burden get surfaced automatically. Continue analyzing up to 200 new tickets each month.

  3. Step 3.

    Review issues, evidence, and recommended improvements.

Kailey Maldonado

Kailey Maldonado

@RETR

Klarion helps us see the big picture — how many people are having billing issues — and then get more granular: these are the specific things they need access to. Are they trying to confirm payment details? Get invoices? Update their card?

Read the Full Case Study

Protect The Product Outcomes You Own

Activation Activation

Activation

Find confusion, errors, and broken onboarding experiences.

Retention Retention

Retention

Surface recurring friction that may contribute to dissatisfaction or cancellation.

Product learning Product learning

Product learning

Preserve visibility as AI handles more support conversations.

Frequently Asked Questions

Yes. There is no credit card required. Klarion analyzes up to 1,000 recent tickets when you connect and up to 200 tickets each month afterward.

The free Basic plan currently supports Zendesk and HubSpot. Contact Klarion sales for a demo and pricing quote if you would like to use Klarion with Intercom, Salesforce, Freshdesk, Gorgios or another support platform.

Connect your support platform, complete the guided setup, and schedule your personalized onboarding call.

No. Klarion only makes a read-only connection to your support and CRM platforms.

Klarion identifies recurring customer-reported problems that may be contributing to the change. It provides qualitative and quantitative evidence for investigation. Customers have used Klarion’s data to further establish statistical causation. Contact us for more information.

The Basic plan is intended for qualifying US businesses using Zendesk or HubSpot. It is not intended for personal or academic use.

The Standard plan supports unlimited monthly ticket analysis, additional support-platform integrations, CRM enrichment, account-level analysis, and dedicated customer success support.

See What Your Support Data Is Telling Product

Analyze up to 1,000 recent tickets free. No credit card · Personalized onboarding

Start for Free Get a demo